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| Frequently Asked Questions |
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- How to Order?
- When do I pay For My Order?
- Can I pay by Credit Card?
- Is it safe paying by Credit Card?
- I have an Account with a Delivery Service: can I use it?
- Who Are Paypal?
- Which Credit Card Do You Accept?
- How Long Will My Order Take?
- Searching For A Product
- How long will it take to get a replacement item if I send back a faulty product?
- Do you ship to outside UK
- If the item is faulty within 30 days, can I have a refund?
- Items Damaged in Transit?
- Items Faulty on Arrival?
- I have requested an RMA number but have been told that I should contact the Manufacturer. Why do I need to do this?
- I sent my item back to you but I did not put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
- How to Order?
If you are a new user to Myessentialz , the first thing you will need to do is Register. To do this, simply click on 'My Account' from the homepage and click the new users button.
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- When do I pay For My Order?
Money is only debited to your account when items are shipped. If the item you have ordered is out of stock or a pre-order, no money will be taken until it is in stock and ready to ship.
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- Can I pay by Credit Card?
Yes, this is one of our favorite ways to collect money from our customers. You can use VISA, MASTERCARD AMERICAN EXPRESS, VISA ELECTRON and DEBIT CARD. Payment is done through these CARD COMPANIES: Paypal. No surcharge is applied when paying by Credit Card! ATTENTION! If you get the "PAYPAL, Bank Transfer "Pay Now" button at the end of the check out process this means you must pay by Credit or Debit Card through the one of these Services. If you have never used PayPal before, you must sign up for free.
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- Is it safe paying by Credit Card?
Yes, We collect Credit or Debit Card payments using these popular and trusted services provider, like PayPal. All of them use state-of-the-art SSL technology to encrypt your transaction and made it as safe as possible. We do not collect or store your Credit Card data.
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- I have an Account with a Delivery Service: can I use it?
Yes! Just select your favourite Delivery Service and input your Account Code in the lower part of your Cart.
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- Who Are Paypal?
PayPal is a company that offer a quick and easy way for small and larger businesses to accept credit card payments online. Their payment service is available to over 67 countries, including the United Kingdom, and they have over 15 million users. PayPal are the leading payment network for the online auction website Ebay.
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- Which Credit Card Do You Accept?
We accept all major credit cards plus these, Visa, Mastercard, Discover, American Express and all others. Plus all the major uK debit cards
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- How Long Will My Order Take?
We aim to despatch all orders placed online within 24 hours of the transaction after being cleared by PayPal. And you will receive your orders within 24 hours - 7 days of receipt of the payment. You will be notified via email, telephone or fax where applicable, when your order has been dispatched.
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- Searching For A Product
If you know the code of the product that you are looking for then simply type that code into the search box and press search. Be sure to type the code correctly do not put any space between the letters and numbers (i.e.. MYS-OD1-0001). This will take you straight to the product if it is still available. If the products is sold out or temporarily unavailable message will appear.
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- How long will it take to get a replacement item if I send back a faulty product?
If the item has been with you for 7 days or longer from the date of delivery and you suspect the item to be faulty, the product will require booking in for fault diagnosis which usually takes in the region of 3 to 7 days
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- Do you ship to outside UK
NO, As at this present time we do not ship outside of the UK.
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- If the item is faulty within 30 days, can I have a refund?
Yes, we will offer a full refund on the condition that the item is returned in the original condition that you received it. However, certain high value goods can only be refunded if it is returned within 7 days. If the item was purchased by credit card, the cardholder MUST fill in the return form and enter his or her card details in the box provided.
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- Items Damaged in Transit?
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it is advisable to sign the carriers delivery note accordingly. Items should be returned with their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
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- Items Faulty on Arrival?
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned with their original packaging complete with all accessories and documentation. We will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
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- I have requested an RMA number but have been told that I should contact the Manufacturer. Why do I need to do this?
In certain cases, manufacturers provide support direct to end users. They do this for many reasons, the main one is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.
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- I sent my item back to you but I did not put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays in processing your return (it could also be rejected). To avoid this delay, we recommend that if you wish to return goods you first obtain an RMA number. In addition to this policy you should also refer to our general Terms and Conditions of Sale
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